Refund & Cancellation Policy

At MotaWeb Technologies LLC ("MotaWeb", "we", "our", or "us"), we operate with total financial transparency and accountability. We believe our clients should have complete clarity regarding billing, cancellations, milestone sign-offs, and refund terms before entering into any professional engagement.

1. Complimentary Technology Assessments & Consultations

All introductory technology assessments, discovery calls, and architecture consultations booked through this website are 100% free with zero financial obligation. No credit card information is ever requested or charged for initial consultations. You may reschedule or cancel your session at any time without penalty or fee.

2. Professional Services & Milestone-Based Engagements

Our formal consulting projects, cloud migrations, and cybersecurity deployments are governed by a mutually approved Statement of Work (SOW) and Master Services Agreement (MSA). We utilize milestone-based billing to ensure clients only pay for deliverables that satisfy predefined criteria:

• Initial Retainers / Project Deposits: If you cancel a contracted project prior to the commencement of any architectural work or discovery activities, you are entitled to a 100% refund of your initial deposit, minus any non-recoverable third-party software licensing fees incurred on your behalf.
• Cancellation During Active Engagements: Either party may terminate an active Statement of Work by providing written notice as stipulated in the MSA (typically fourteen (14) calendar days). In the event of termination, the client is billed strictly for billable hours and verified milestones completed up to the date of termination. Any unearned retainer or prepaid balance will be promptly refunded within fourteen (14) business days.
• Milestone Review & Sign-Off: Clients are provided a formal review window (standardly five (5) to ten (10) business days) upon completion of each technical milestone. If a milestone deliverable does not conform to the SOW specifications, MotaWeb will remediate the issue at no additional cost.

3. 30-Day Post-Cutover Warranty & Remediation Guarantee

For enterprise cloud and email migrations (e.g. Microsoft 365 tenant cutovers), we provide a thirty (30) day post-cutover operational warranty. If any migration defect, data synchronization inconsistency, or routing issue occurs due to our configuration error, our engineering team will remediate the issue with high priority at zero additional charge.

4. Cloud Licensing & Subscription Terms (Microsoft CSP)

Software licenses, cloud subscriptions (e.g. Microsoft 365, Azure Reserved Instances), and third-party SaaS products procured through MotaWeb as a Cloud Solution Provider (CSP) are subject to the underlying vendor's cancellation policies (such as Microsoft New Commerce Experience terms). Monthly subscriptions may be cancelled at the conclusion of each billing term, while annual commitments are non-refundable as mandated by Microsoft Corporation once the statutory 7-day cancellation window expires.

5. Refund Request & Billing Inquiries Procedure

To submit a refund request, cancellation notice, or invoice dispute, please contact our accounting department using any of the following channels:

MotaWeb Technologies LLC
Attn: Accounting & Billing Department
100 Pine Street, Suite 1250
San Francisco, CA 94111
United States of America
Direct Billing Email: billing@motaweb.com
Support Email: support@motaweb.com
Telephone: +1 (800) 582-4190

All refund inquiries are acknowledged within one (1) business day and processed within seven (7) to fourteen (14) business days back to the original method of payment (ACH, wire transfer, or corporate credit card).